Didn't Receive the Four Digit Validation Code?
TigerText is a system that requires people to opt-in to the service. One way that this is handled is by having the system send the cell phone a four digit code upon registration that must be entered into TigerText online to complete registration. If you do not receive the code or do not enter in into the system, the registration of your cell phone is not verified and you will not receive TigerText messages. Here are some possible solutions:
- Have you entered your cell phone number correctly? Ensure that you have entered the correct cell phone number by logging into your TigerText account at http://tigertext.memphis.edu. The 10 digit format (9011234567) should be used; include the area code but do not include dashes or a 1 before the number.
- Are you an AT&T/Cingular customer? Due to the merger between Cingular and AT&T, be sure to select the best option in the drop down menu of choices. If you had an AT&T cell phone that later became a Cingular phone and then back to AT&T, then select the option listed as AT&T (Legacy). If this does not work, try the other selection listed as AT&T (Cingular). There have also been reports of customers whose plans were changed during the merger and text messaging was (unexpectedly) no longer enabled. If neither selection works, try contacting AT&T to find out if text messaging is enabled on your plan.
- Can your cell phone receive SMS text messages? To test this, go to http://www.e2campus.com/test_your_phone.htm. If you do not receive the text message, contact your wireless service provider for further information. It may be your plan or the model of phone that you have. (Some older cell phone models do not support text messaging. Many cell phones and mobile devices made after 2002 support text messaging. If your cell phone is older than that, then you may or may not be able to receive SMS text messages)
- Is your phone turned on and within service range? Most cell phones have an antenna icon on the display screen that shows the strength of your current signal. If your signal is weak or out of range, please move your phone to a location with a better signal.
If you have completed each of these steps and you still have not received the validation code, please contact Telecommunications at the University of Memphis at (901) 678-2999. They will record details of your difficulty and someone will follow up with you.