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Update/Resolution: 03/27/2012 - The reason that OnBase thin client users could not log into OnBase on 03/19 was due to some IIS settings being reset to their default values by the upgrade. This issues was resolved by 10:30am on 03/19. All of out thick client and scan station installations worked fine after the upgrade. The problem with some of our thin client installations is due to an apparent defect in the OnBase 11.0 ActiveX contols. We have a workaround and have fixed all of the issues that have been reported to us thus far and have emailed instructions for the resolution to all LSPs. Many of the thin cleint installations are working fine also. The new ActiveX controls just seem to have issues with certain PC environments. We plan to upgrade the OnBase web/core/application server to the most current version (11.0.2.161) when we implement the OnBase Unity Client (see ITD Project Inventory).
03/19/2012 - Yesterday, when we were in the final stages of the upgrade to OnBase 11.0, the vendor informed us that we could not install the OnBase version that we had tested thoroughly over the past few weeks. They had identified data loss and data integrity issues with that version and would not release the upgrade codes to us for it. We had never been informed of any of this even though we have been on the phone with technical support many times over the last few weeks. We had to install a newer version, which was supposed to have resolved the data integrity issues, but was not tested here. We worked with Hyland technical support to get the new version installed and had more issues. We ended up having to install the latest release, OnBase 11.0.2.594 (which included SP2), on the database server (MATRIX3) and installing a prior OnBase core/webserver release 11.0.1.118 on the application/web server. We had installed the latest OnBase core/web server release 11.0.2.161 but discovered that there was a defect in the software relating to the ActiveX controls and had to uninstall this version and re-install the one prior. Hyland tech support said that one other customer had had the same issues with the ActiveX controls defect last Tuesday adn there was already an open ticket for that. They opened a ticket for us also and were going to report it to Q & A this morning.
We were able to successfully log in to both the thick and thin clients before we left last night and everything appeared to be working okay. We should have been informed of the problems with the install that we had been testing for weeks. Hyland knew they had sent us downloads of that version but never informed us of the issues they were aware of or that we would not be able to obtain the upgrade code for production. We were put in a really bad situation yesterday that we should not have been in.
At this time, we are attempting to resolve the major issue that has been reported this morning - users not being able to log into the thin client. If this issue cannot be resolved soon, we may have to shut OnBase down and restore back to where we were Friday (OnBase v9.2).
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